Terms of Use / Privacy Policy

TERMS OF USE

These terms of use govern your use of this website. If these terms of use are not accepted in full, the use of this site must be terminated immediately. We reserve the right to modify these terms of use at any time. All changes will be noted in these terms of use. By using this site after changes have been posted, you agree to accept those changes, whether or not you have reviewed them. By continuing to use this site, you accept this agreement in full and the following terms of use will be binding.

1. Seven Tree

In this website we may sometimes use “Seven Tree”, “we” or “us” or “site” when we refer to the Seven Tree business in general or where no useful purpose is served by identifying any other particular registered name.

2. Security Policy

The Company is committed to protecting the security of your personal information that you give to us when registering on the site and ordering products. The Company’s staff who have access to the site and your personal information have contractually committed to keeping your personal information confidential. The Company uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

3. Third Party Sites

The Site may contain links to other websites that have been included in this site for your interest. Seven Tree is not responsible for the privacy practices or the content on these other websites. Customers and visitors will need to check the terms and conditions or policy statement of these other websites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. Seven Tree will not be responsible and disclaims all liability for any loss, liability, damage or expense of any nature whatsoever that may be suffered as a result thereof, or that may be attributable directly or indirectly It is the responsibility of the user to keep such information private and confidential.

4. Lawful use of the website

You agree to not use this website in any way which is unlawful, illegal, fraudulent or harmful or which infringes on the rights of any third party to use this website.

5. Social Media Widgets

Our Website includes social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site (www.seventree.co.za). Your interactions with these features are governed by the privacy policy of the company providing it.

6. Viruses and damage

Seven Tree does not warrant that the functions contained in the material on this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials. Seven Tree cannot screen all the content that is posted to this site via the comments section. We do, however, reserve the right to remove any submitted material that we feel might in some way be defamatory, abusive, indecent, unlawful or in violation of the rights of other users in any way. We may also block and/or remove any mail or upload that might contain viruses and/or malicious code/programs that could damage and/or compromise our or any other third party’s system. We also reserve the right to do so without informing you of such action or giving any reason for doing so.

7. PRIVACY POLICY

At Seven Tree, we take your privacy very seriously. This privacy policy applies exclusively to www.seventree.co.za.

Please read this policy to see how Seven Tree handles your personal information that you give to us when you use our website. This Policy only covers the information we collect on the site and does not extend to people, or companies that Seven Tree does not employ or manage. We reserve the right to modify this Policy at any time.

7.1) What information do we collect?

Our main purpose in collecting personal information is to provide you with an enjoyable, customized and efficient experience on our site (www.seventree.co.za). Seven Tree collects information from you when you register and conduct certain activities on the site.  We collect your full name, valid telephone numbers, contact information, email address and shipping address. Most of this information is collected only when you decide to buy products from Seven Tree.

We collect some information from your browser. This includes your IP address and the name of the page you requested. This information helps us to diagnose problems with our servers and administer the site (www.sevetree.co.za). Basically, your IP address helps us in identifying you and your specific needs but does not reveal anything personal about you.

7.2) What are Cookies?

We also collect information from cookies, which are software tags that are stored by your internet browser onto your hard drive. These bits of information are general in nature and they allow us to customize our site to fit your specific preferences. Cookies also allow you to log onto or navigate through specific sections of our site without having to re-enter certain information, it can contain all the details of products you previously bought on Seven Tree. You can decline the use of cookies, if any, through your internet browser. We tie cookie information to users accounts in order to track users who set up duplicate accounts. However, we don’t make this information publicly visible or available in any way.

7.3) How is your information used?

The information collected from clients that have registered on Seven Tree is used to improve product offerings, customize our Site’s content and layout, and for marketing and statistical effort. Occasionally, we will send you emails about new products or promotions. You can always opt-out of receiving any information from us.

Your personal information is stored on computer servers that are located in access controlled environments. When the Company transmits sensitive personal information (such as Credit or Debit Card information) over the Internet, our service provider protects the information through the use of encryption. The processing of your Credit or Debit Card and personal information for payment purposes is outsourced by the Company to a third party, who specializes in processing payments securely. That third party is contractually bound to maintain the confidentiality of your personal and Credit / Debit Card information. They are prohibited from using that information for any other purpose.

8. Dispute Resolution

Our goal at Seven Tree is to provide our clients with excellent service. In the event a dispute arises between you and Seven Tree, please email us at info@seventree.co.za and we will work as quickly as possible towards a solution or contact us on 081 273 5253

9. Return and refunds policy

We trust that you will be happy with your purchase but should you for any reason not be entirely satisfied, you may return the item in its original condition and packaging for a full refund within 7 working days from delivery, provided that you let us know within 2 working days after the day that you received the products that you intend to return the item/s. Should the error be from our side then we will request collection of the item/s from our courier however should there not be a valid reason for your return then you will be held liable for the cost of the courier to return the package before receiving your refund.

10. Applicable Law

This agreement is governed by and interpreted in terms of the laws of South Africa

 

We would love to hear from you

Your opinion really matters to us. Please contact us with any questions or comments. You may do this by sending an email to info@seventree.co.za.